Refund and Returns Policy

Order Cancellations

You can cancel the order before it has been shipped. For cancellations, please WhatsApp us @ +918585069223.

Please note: custom orders cannot be cancelled.


Once the product has been delivered to the User after purchase from the Platform and if you are un with our product, all returns or Exchange of the product shall be governed by and subject to Terms of Use as well as the below elaborated Return and Exchange Policies.

  • Damaged item delivered
  • Wrong item delivered
  • Wrong sized delivered
  • Genuine size issues
  • Genuine quality issues

In case of any such discrepancy, please notify us within 48 hours of receiving the shipment; please WhatsApp us @ +918585069223. Please share images of the product along with the shipping label.

We offer ‘no questions asked’ exchange policy for all (reverse shipping to be done & borne by customer). If you wish to return/exchange you may self-return the product to our Returns desk/Warehouse.

In case of initiating the same, please WhatsApp us @+918585069223 within 48 hours of receiving the shipment.

The product should be unused, unaltered, unwashed, and all the tags are intact. Also, please mention the Order number of the returned product on the package.

In case of exchanges with a product of a lower price, the balance amount will be added to the customer’s store credit.

Refunds will be made after we have received and duly verified the product.

Refund will be initiated within 7 business days of receiving the return.

International orders can not be returned.

Please note: for hygiene & safety reasons, worn clothing and custom orders cannot be exchanged/returned.

Products purchased under the Sale/B1G1 category are not eligible for returns and exchanges. 

Products purchased with coupon codes FESTIVE10, FESTIVE15, FESTIVE20, are eligible for exchanges but are not refundable. 

You are required to courier the product to the below address: –

Attn: Lifeintex/ HK Garments

Z 3/41/2, Dr Abdul Khabir road, Kolkata.

Near SofiKathGola More

Sofikathgola More, Kolkata,

West Bengal 700044

Product Disclaimer

Embroidery and Color

We regard the inherent qualities of our products with the utmost care, and we ensure the quality of our products. But, due to the nature of fabrics, we do not guarantee the garment’s embroidery or any colour bleeding therein.


The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit, and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics, the given measurement can differ marginally.

Colour Display

We have done our best to display the colours of the products shown on this website as accurately as possible. However, the colour of the physical products may be different from those displayed on the website due to the settings of your monitor or colour of your visual display or the resolution of the image or lights used while taking the photographs of the products.

Wash care

Please read the washing instructions carefully, as mentioned on the product tag, and follow the same to avoid any damage to it.

The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.

Need help?

Contact us at for questions related to refunds and returns.