How long will it take for my order to arrive?
– Your order will be delivered within 7-10 working days to all major cities and tier I cities. However, it might take a bit longer for some specific pin codes. If there’s a delay, please reach out to us via email at firstname.lastname@example.org or text us on WhatsApp at +918585069223.
How will I know if my order is successfully placed?
– Once you place an order, you will receive a confirmation email or text message. You’ll also receive notifications when your order is dispatched from our warehouse.
Is my area served by your logistics provider?
– If you’re unsure whether your pin code is serviced, please contact us via email at email@example.com or text us on WhatsApp at +918585069223 for confirmation.
Do you ship internationally?
– Yes, we do offer international shipping, with an estimated delivery time of approximately 15 days, depending on the destination country. Please note that Cash on Delivery is not available for international orders, and international orders are not eligible for returns and exchanges.
Are there any shipping charges for delivery?
– Shipping within India is free for orders valued at more than ₹1499. For international orders, shipping charges are applicable.
What if my shipment doesn’t arrive on time?
– If your order doesn’t arrive within the specified 7-10 working days, please contact us via email at firstname.lastname@example.org or text us on WhatsApp at +918585069223, and we’ll do our best to resolve the issue promptly.
How can I cancel an order?
– To cancel an order, please contact our customer support at +918585069223 within 24 hours of placing the order. You can also reach out to us via email at email@example.com.
What should I do if I receive a damaged or incorrect item?
– If you receive a damaged or incorrect item, please contact us at firstname.lastname@example.org or text us on WhatsApp at +918585069223. Be sure to share images of the defective or wrong product received for our records. We will assist you in getting the correct product delivered.
How many days do I have to return my order?
– You can return a product within 7 days of receiving it.
When can I expect a refund or exchange for my return?
– After receiving your return, we will notify you and perform a quality check. Exchange orders will be dispatched, and you will receive them within 7-10 working days. Refunds will be initiated within 3-5 business days.
How can I determine the correct size for me?
– Please refer to our SIZE CHART while selecting your size to find the perfect fit. For further assistance, you can email us at email@example.com or text us on WhatsApp at +918585069223.
What if the product I want to purchase is out of stock?
– While we strive to maintain stock for all products listed on our website, if a product is unavailable, we will notify you within 2 working days of your purchase. You can then choose to substitute it with another available product or receive a refund.
Do you deliver to post office addresses?
– We do not deliver to post office box addresses and are not responsible for non-delivery if an order is shipped to a P.O. box and not received by the customer.
How can I make payments for my order?
– You can make payments using Credit Cards, Debit Cards, UPI, Net Banking, or COD (Cash on Delivery).